How can I get a refund?
How to request a refund for about.me Pro: requests are accepted within three days of a purchase or renewal. Here's what to include.
→How do I cancel my paid subscription?
How to cancel your about.me Pro subscription in your billing settings, and what happens to your Pro features after you cancel.
→How do I change the email address associated with my account?
How to change the email address associated with your about.me account from Account > Email Address in your Edit Panel.
→I forgot my password and can't access my email
What to do if you've forgotten your about.me password and can't access the email address on your account, including creating a new page.
→I forgot my password
How to reset your about.me password using the email address on your account, and what to do if you still can't log in.
→I unsubscribed, but still receive emails
Still getting about.me emails after unsubscribing? How to check your email preferences and make sure the right boxes are unchecked.
→Why did my credit card get declined?
Common reasons a credit card is declined when paying for about.me Pro, like an expired card or incorrect CVC, and what to check.
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